If you need to cancel or modify your order, please contact us as soon as possible at support@brimekey.com. We’ll do our best to assist you before your order is processed and shipped. Once your order has been shipped, we’re unable to make changes or cancel the order.
If you need to update your shipping address, please contact us as soon as possible after placing your order. We’ll do our best to make the change before your order is shipped. Once shipped, we cannot modify the address. If the package is returned due to wrong address, reshipping cost will be borne by the customer.
Orders are typically processed and shipped within 1 -3 business day after payment is confirmed. Standard shipping takes 3–8 business days. Delivery may be delayed during holidays, major promotions or high order volume.
A confirmation email will be sent automatically after checkout. Please check your spam or junk folder first. If you still cannot find it, contact support@brimekey.com and we will look up your order.
Tracking information may not appear immediately after shipment. Carriers need time to scan the package. It may take up to 1–3 business days for tracking updates to show online.
Items in one order may be shipped in separate packages so we can ship in-stock goods faster. You will get separate tracking emails for each parcel.
Please check inside the clothing and accessory pockets first, some parts may be packed separately. If you still have missing, wrong or damaged goods, email us your order number plus photos of product, packaging and shipping label.
Will I be charged customs duties or import fees?
No, you can check out as guest. Creating an account allows faster checkout and easier access to your order history.
We accept returns and exchanges within 30 days after delivery. Items must be unwashed, undamaged, with original packaging, all accessories and proof of purchase. Contact support@brimekey.com to start return.
Yes, size exchange is available within 30 days for unused goods. For non-defective exchanges, the customer is responsible for return shipping cost.
Once we receive and inspect your returned item, approved refunds will be issued to your original payment method within 3–7 business days. Original shipping fee is non-refundable.